** 2020 OCT 1 ** IMPORTANT UPDATE !
OWING TO EXCESSIVE PARTS PURCHASE DUE FROM PERSONAL USE DAMAGE, OUR PARTS SERVICES SUPPORT WILL ONLY PROVIDE TO FACTORY DEFECT ON MISSING PARTS, DEAD ON ARRIVAL AT THE MOMENT.
WE ARE WORKING OUT A NEW AUTOMATED PARTS SERVICES FOR NON-FACTORY DEFECT PROCESSING. THE PARTS SERVICES FOR NON-FACTORY DEFECT WILL RESUME TILL THE SYSTEM DELIVER.
In case you want to get replacements, please provide the following information to info@kineticmodel.com
1. The Part# (e.g. 00-xxx-yyy) on the manual
2. Whether the case is damage/missing upon assembly or additional parts request
3. Your full address for postal.
4. In case if any charges required (as replied by our customer services), send the payment to paypal@luckymodel.com via PayPal
We will try our best to send the replacement parts. But if the parts is not in stock, we need to wait until reproduction. Please be patient.
KineticModel.com
如要申請補件,請按以下程序提供資料:
1. 版件編號: (例:00-xxx-yyy) 一般如說明書第二/三頁
2. 請指示有關申請是由於品質問題(如注射不全,久件等等) 或個人理由申請
3. 有關郵政地址
4. 如我們客戶服務定為要求付款,有關付款要到PayPal 戶口 (paypal@luckymodel.com)
我們會盡力為客戶補件,但由於存貨生產周期所限,不一定全部立即可馬上發出,請諒解。
天力模型